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FREQUENTLY ASKED QUESTIONS

PRODUCTS

Where are your products made?

Our products are made right here in the U.S! We are based in Atlanta, GA to be exact.

Are your products really natural?

Yes, we take pride in sourcing the finest ingredients! We also make our skincare in small batches to ensure freshness. 

Are your products organic?

Our products are made with many organic ingredients or naturally sourced. We try to use organic whenever possible. Look for the + symbol specifying which ingredients are organic.

Are your products safe to use during pregnancy?

We recommend that you consult your physician to be sure that our products align with your pregnancy plan. 

Do you test on animals?

Never, summer babes only! 

Do you use synthetic ingredients?

Never! We are all about natural, clean beauty. You won’t find synthetic ingredients, parabens, sodium lauryl sulfate, phthalates, chemicals, or animal testing here.

What is the shelf-life of your products?

Shelf life varies for each product. Most will last 12+ months once opened and is specified on the product page and jars when you receive. To keep them as natural and clean as possible our products are not filled with preservatives. We encourage you to keep water out to ensure its full shelf life. 

SHIPPING 

Do you offer free shipping? 

Free shipping is available within the U.S. on orders over $75 USD.

Why is shipping cost so high?

Shipping is calculated based on weight and destination. Our products are packaged in all glass, making them heavier. We encourage you to recycle and reuse your glass jars.

When will my order ship?

Please allow 1-3 business days for your order to ship (excluding weekends/holidays), unless otherwise noted in the product description. 

For U.S. Orders- we usually ship via USPS. After shipping please allow 3-5 business days to receive your order. 

For International Orders- please allow up to four weeks for your order to arrive. 

Can I change my shipping address?

Email us immediately with your order number and new address. We will do our best to update the shipping address if the order has not yet been processed. Orders are processed within 1-3 business days. 

Can I track my order?

Order tracking will be provided to you via email once your order is dispatched. 

Do you offer rush shipping?

Please contact us prior to ordering, we will do what we can to expedite shipping if possible.

Can I cancel or change my order?

Unfortunately we aren't able to cancel or make changes. Please see our return policy.

GENERAL 

When do you have sales?

Join our mailing list and follow us @summerglowco to keep up to date on any sales or promotions. You will be the first to know!